Privacy Policy

Last updated: February 20, 2026

At Museum Guide, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Personal Information

We may collect information that you provide directly to us, including:

  • Name and email address when you create an account
  • Profile and organization information (e.g., museum name, preferred language)
  • Content you upload or manage (e.g., exhibit text, audio, and images)
  • Payment information for premium subscriptions (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you use the App, we may automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, time spent in the app, frequency of use)
  • Approximate location data (if you enable it for features such as QR access flows or on-site experiences)
  • Log data (IP address, access times, app crashes)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends and usage
  • Personalize your experience and provide content relevant to your interests
  • Detect, prevent, and address technical issues

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, analytics, cloud storage)
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@museumguide.app.

6. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our App and hold certain information. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@museumguide.app
Address: Museum Guide Privacy Team